Data Privacy and GDPR Compliance
1. Data Collection and Use
1.1. Personal Data: We collect personal data that you provide to us, such as your name, address, email address, phone number, and payment information, for the purpose of processing your booking and providing our rental services.
1.2. Purpose of Data Collection: Your personal data is collected and used solely for the following purposes:
• Processing and managing your booking.
• Communicating with you regarding your booking and stay.
• Complying with legal obligations.
• Improving our services and customer experience.
2. Data Storage and Security
2.1. Data Storage: Your personal data will be stored securely in accordance with GDPR requirements. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
2.2. Data Retention: We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, your data will be securely deleted or anonymized.
3. Data Sharing
3.1. Third Parties: We do not share your personal data with third parties, except as necessary to provide our services, comply with the law, or with your explicit consent. Third parties who may have access to your data include:
• Payment processors for handling transactions.
• Service providers for maintenance and housekeeping.
3.2. Legal Requirements: We may disclose your personal data if required by law or in response to valid requests by public authorities.
4. Your Rights
4.1. Access: You have the right to request access to the personal data we hold about you and to obtain a copy of this data.
4.2. Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
4.3. Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
4.4. Restriction: You have the right to request the restriction of processing of your personal data under certain circumstances.
4.5. Objection: You have the right to object to the processing of your personal data for specific reasons, including direct marketing purposes.
5. Contact Information
5.1. Data Protection Officer: If you have any questions or concerns about our use of your personal data, or if you wish to exercise any of your rights, please contact our Data Protection Officer at info@toscana.casa.
5.2. Complaints: If you believe that we have not complied with the GDPR, you have the right to lodge a complaint with a supervisory authority in your country of residence.
